Toni Francis is Vice President of Operations at Mavrix Insurance Services with more than 20 years of experience in insurance operations. She began her career in retail brokerage before moving into senior leadership at Patra, a business process outsourcing firm, where she directed account management services and teams across Commercial, Personal Lines, and Employee Benefits. At Mavrix, she oversees operations strategy, service delivery, and the development of teams that support insured success and client service.
